This guidebook approaches telesales in a step-by-step manner, taking beginners or seasoned professionals through everything you need to know.
Develop skills in a simple, practical and cost-effective way.
Ensure that you gain commitment and make more sales by learning - if you are new to telesales:
- What telephone selling really is; and how to do it professionally
- The style of questions and techniques that help to maintain the telephone selling
conversation and gain decisions in their favour
If you are experienced at telesales:
- Below-conscious motivational strategies and specific language patterns for telephone selling, which will dramatically improve how, you communicate with prospects & customers.
"The author, Brenda Spiller, has also integrated the models from Neuro-Linguistic Programming to dramatically improve how you communicate with your prospects and customers. She demonstrates building rapport and credibility, below-conscious motivation strategies and specific language patterns for selling.
This book has something for everyone who earns their living through telesales.”
Shelle Rose Charvet Author of “Words That Change Minds: Mastering the Language of Influence”
